We seek to resolve substantial complaints and queries from individuals who feel we’ve breached editorial standards. As such, we reserve the right not to consider complaints:
- From anyone not personally and directly affected by the matter which forms the subject of the complaint.
- That are trivial, hypothetical, or otherwise vexatious or insignificant.
- That are without justification (such as an attempt to argue a point of view or to lobby).
- About advertising (unless in exceptional circumstances).
- About reader offers.
How do I complain?
You can then mail Sailboat Life’s editor’s office directly by writing to Sailboat Life, 1940 Fountain View Dr #3133, Houston, TX, 77057 outlining the following points:
- The article you’re complaining about.
- The date on which it appeared.
- Whether the article appeared in print or online (and whether through a browser or via one of our mobile apps).
- The nature of your complaint in no more than 500 words.
- Which part of the Editorial Code it breaches.
Please note that in making a complaint, you agree to respond promptly to any request for further information. Our complaints process is free of charge, regardless of the outcome.
What happens to your complaint?
Once we’ve received your complaint, if your complaint is being taken up, we aim to contact you within 72 hours.
We aim to give a substantive response to your complaint within 28 days of receiving all the necessary information to allow us to investigate. However, this may take longer in more complex cases where more information is required, or where journalists are away or unreachable.
If we receive multiple complaints about the same issue we may not respond to all.
If the editor deems there to have been a breach of the Editorial Code, she will suggest an appropriate remedy. Corrections and clarifications will appear on the relevant web page and/or in the newspaper.
We will always aim to handle your complaint fairly, courteously, and with respect. We expect the same behavior from complainants and reserve the right to decline to consider complaints that are abusive or gratuitously offensive.
If at any stage of your complaint we do not hear back from you within 28 days, we will consider your complaint satisfied and closed.
If you are unhappy with our final response to your complaint the editor will direct you to the Review Panel, which provides an external review of the decision of the editor by our managing board.
Should your complaint reach this stage, the editor will send you all the information you need to appeal to the Review Panel.
If you’ve spotted a potential mistake in our editorial content please email firstname.lastname@example.org, so that we can look into it.
Take Down Policy
From time to time, authors embed content from social media sites (YouTube, Facebook, etc) which allow content to be embedded (see YouTube’s embed policy for example). If you believe that there is unauthorized content on Sailboatlife.org, or that your copyrights have been infringed, please follow the complaint process. If the editor deems that the content under question is indeed unauthorized for us by Sailboatlife.org, it will be taken down immediately.
If it is deemed that your social media content is embedded on our website in an authorized manner or according to fair use, but you wish to have it removed, please consult the usage policy and privacy settings for your social media account (Instagram, YouTube, Facebook).
Fair Use Policy
We retain exclusive rights to the content created on our website. We hold no rights over copyrighted content from outside sources. If there is content on SailboatLife.org, we make every effort to ensure such content us according to Fair Use.
Activities in which fair use applies to our use of copyrighted content include criticism, comment, news reporting, teaching, scholarship, and research. If you believe we do not have fair use of copyrighted content, please follow the complaint process outlined above.
Limit of Liability
To the extent permitted by law, we also DISCLAIM ALL WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. We do not control or direct what people and others do or say, and we are not responsible for their actions or conduct (whether online or offline) or any content they share (including offensive, inappropriate, obscene, unlawful, and other objectionable content).
We cannot predict when issues might arise with our Website and/or Products. Accordingly, our liability shall be limited to the fullest extent permitted by applicable law, and under no circumstance will we be liable to you for any lost profits, revenues, information, or data, or consequential, special, indirect, exemplary, punitive, or incidental damages arising out of or related to these Terms or the SailboatLife.org website, even if we have been advised of the possibility of such damages. Our aggregate liability arising out of or relating to these Terms or the SailboatLife.org website will not exceed the greater of $100 or the amount you have paid us in the past twelve months.